“Trick or Treat Trouble”

31st October 2020

5.00 pm (UK Time)

Join us for our premiere of the mystery “Trick or Treat Trouble”.  All profits from this show are being given to charity.

Experience the fun as our live virtual interactive children’s theatre is brought directly to your living room via zoom!  This event has been designed for primary school age children and families to join in together.  There is NO MURDER, rather a mystery of a missing skeleton.

Families can download information packs on check out so that they can join in fully on the day.

 

 

£6.00

In stock

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Grab tickets for our 5-6 pm show!

Tickets cost just £6 per household – with profits being split between the different charities being supported by this show.

THE STORY SO FAR…

 Joe and Della, two of the Red Herring Games actors are busy getting ready for Halloween.  Only their friend – Napoleon Bonepart – has gone missing and can’t be found!  When his skull is eventually discovered Napoelon is able to give the team clues to find the rest of him – but it turns out – he’s in YOUR HOUSE!!

Join Joe and Della in the hunt for the missing skeleton in this funny interactive family show.  There are lots of special guests and chances for you to join in!

Fancy dress optional – but if you’re coming on screen during the show – we would love to see you dressed up!

The event is run using webinar – which makes this a safe format for children.  However we do suggest you read our information sheets to enable you to get the most out of the show and also to ensure your children are adequately protected while joining in with us on-line as this show is open to the public. 

What will you need on the night?

We suggest families download the information sheet which contains the printable files that will enable your children to join in with the case!
– you will need a printer, scissors and glue.  Split pins are optional.

If you think you’re children would like to join us on screen at soem point – make sure you know how to work your webcam and have an operational mic.

How long will the event last?


We’re aiming to wrap up the show within one hour but it’s our first time running a live children’s show and it may stretch to 90 minutes.  So make sure you give yourself enough time.

Frequently Asked Questions

Over the course of an hour (ish) we will be presenting a children’s show to you live on air.

Yes! It’s live rather than recorded.  This means whatever happens, happens!  It also means you can interact with the cast during the performance by asking questions via the text chat and they will respond to you!

There are three options available to you as viewers.  You can ask a question (formal) you can chat via text chat to other guests and the cast.  And you can “raise your hand” which we will ask you to do at the end when we get to “free style questions!”

There will also be some chance for families at home to join us on the show screen telling jokes, pulling faces and answering questions.

No – don’t worry – no one else can see you.  If you want to sit in your pajamas stuffing your face with Ben and Jerries ice-cream – no one will be any the wiser!

HOWEVER – there will be points in the show where we will be inviting people who are interested in being live on air to join us.  And if you think you’d like to do that, then be sure you’re dressed appropriately for Halloween!  We’d love to see you in costume!  (Though it’s not compulsory!)

Sadly not – the links are unique.  They’re also unique to the email you used to sign up.  So if you have another zoom account in a different email address make sure you uninstall zoom and reinstall it fresh before you try to access the webinar.

We often get a few people who can’t sign in as they signed up with a different email address or tried to get two people in on one ticket.  Zoom gets really cranky if it thinks others are trying to access the private webinar.

Tickets sell out really quickly for our events, so if you want to collect some friends to play with – make sure you get them to sign up to the same event as you quickly!

Tickets are sold “per household” if you’re both in the same house and plan to watch the show on the same PC you only need 1 ticket.

Friends outside your house do need to sign up directly themselves to access the webinar. 

If you want to pay for your friends ticket – you can do – just use their email on registration – and pay using your Paypal account.  They’ll then get their own email to join!

We would recommend you try signing in from 4.45pm. This gives you 15 minutes to do some trouble shooting.

Troubleshooting tips…

If you have issues getting onto the zoom webinar there are a few things it could be…

1) your zoom account may not be the same one you used to sign up – you will need to ensure you sign in with an account linked to the email you signed up and paid with. Sometimes people have two zoom accounts, or have the ap already installed and it confuses zoom if you have a different account registered to a different email address. If you aren’t sure, try uninstalling zoom, before clicking on the link in the email and redownloading the software.   That way there’ll be no cookies causing issues for you.

2) zoom might just be “having a moment” and sometimes if you simply restart your PC it fixes the zoom ap.  This happens ALL THE TIME!  It’s not something we can fix, and we’ve no idea why turning the PC off and on helps. But it usually fixes it!  That’s one of the reasons we suggest signing in early!  It gives you a window to restart your PC.

3) you may have “shared” your ticket email with a friend. If you have, and they’ve signed in before you with that link then they have your place! Sorry – but that’s how it works. Every person needs their own ticket.

4) You might need a password – the password is provided in the invitation email.  If you haven’t got it or can’t find it on the night – look there.  It’s often located on that email in plain text near the link.

5) Try accessing the webinar on a different device. But make sure you shut the first device down before you do so the webinar doesn’t think you’re still in and trying access it twice.

If none of the above works – you can try calling us on +44 7985953768 

I’m afraid we won’t answer the phone after 4.45 pm. As at that point we’ll be working all the tech.
We’ll ask you to try option 1 and 2 and 5 above. And other than that – we probably won’t have any other bright ideas – as the software is run by Zoom not us. So we probably won’t be able to help… but you never know… 

If you can’t get in after several attempts and miss the event do let us know by email and we’ll refund your ticket after we’ve checked the zoom attendees list for the webinar. If someone else signed in with your account, the webinar will log their attendance.