MURDER MYSTERY KITS

We have two purchase options available on the site for our games. Downloadable murder mystery kits and printed game kits. It is worth noting that there is no difference in content between the two options, and also that the downloading facility is available to all customers who purchase printed materials to enable them to review the materials to come and allow planning ahead of their arrival.

DOWNLOADABLE GAMES

All games are made available for instant download following successful completion of payment.

If you are experiencing difficulty accessing a newly purchased game then please follow these instructions (TIP: You may want to copy and paste these instructions into notepad so you can keep refering back to them while you are doing it!):

• Log into the website and click on “My Account”.
• Scroll to “My Orders” and click “View the orders I have made.”
• Click on the "View" box and scroll to "download links"
• Click on the game you have purchased which will be listed under “Download links”.
• At this point a "file download" box will display. Click on save and specify a directory on your computer that you can find again!!

Occasionally an error arises during download and the file cannot be opened. If this happens, close all other windows on your computer and download the file a second time. (The file will allow up to 5 attempts at download for just such an eventuality.)

Should you continue to experience difficulties with the downloading process then please email us at: info@red-herring-games.co.uk and we will do our best to assist you.

Should any other issues arise with the game, then please contact us at info@red-herring-games.co.uk for support.

PRINTED MATERIALS

If the “printed” option is selected before checkout then we will ship your game materials to you by post.

Please note: printed materials are not the same as "boxed" games. The game materials will be printed to a high quality, but will arrive in an envelope, not a box.

All orders are printed and shipped within 2-3 days and are posted first class for the UK and by international parcels for international post. Games will arrive in line with postage dates specified by the royal mail. Typically UK orders should arrive within 3-4 days of an order placed, international delivery will be within 10-14 days.

An email will be sent to you to confirm order shipment and this will include a rough delivery date estimate.

If you are purchasing a large group game and want more guest materials than a single copy please get in touch before placing your order so we can provide a free quote and talk through the printing options with you.

MURDER MYSTERY GIFTS

We aim to dispatch all our gift orders within 7 days. Orders are posted first class for the UK and by international parcels for international post.

Products will arrive in line with postage dates specified by the royal mail. Typically UK orders should arrive within 3-4 days of dispatch, international delivery will be within 10-14 days.

An email will be sent to you to confirm order shipment and this will include a rough delivery date estimate.

If you are purchasing multiple products which carry a postage charge please get in touch. We can usually combine postage to reduce the cost of shipment.

RETURNS

We are confident in the quality of our games therefore, should any customer be dissatisfied with a product a full refund will be offered.

We realise that arranging dinner parties can sometimes be a headache! So if you find you need a lower / higher number of players for the game you have purchased then please contact us . We are happy to provide a direct exchange via download free of charge.

If you require a new version of the printed materials we will reprint and ship a new version of the game to you for the price of the printing and shipping costs, we will not charge you for repurchasing the game.

If you need any other customisation to a game following purchase (for example you now have an odd number of attendees) then please email us at info@red-herring-games.co.uk to discuss options.